

Customer Service
1 bulan yang lalu
Jendela360 HQ Komplek Business Park Kebon Jeruk Ruko AB-6 Jakarta 11620
Deskripsi pekerjaan :
Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
Resolve tenant issues with empathy and effective problem-solving skills.
Coordinate with internal teams to address maintenance, billing, or service-related concerns.
Facilitate smooth communication between tenants and the property management team.
Provide detailed explanations of property policies, procedures, and updates.
Handle complaints or disputes with a persuasive and solution-oriented approach.
Contribute to customer retention strategies by delivering excellent service.
Minimum Qualifications
Minimum 1 year of tenant relations, customer care, or relevant work experience (fresh graduates may still be considered).
Experienced in the property industry is a plus!
Willing to work on a shifting schedule, including night shifts.
Strong communication and interpersonal skills.
Empathetic and people-oriented.
Able to respond and resolve issues quickly.
Excellent problem-solving skills and attention to detail.
Willing to work on-site in Kebon Jeruk, Jakarta Barat.