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New

Customer Service
1 bulan yang lalu

Jendela360 HQ Komplek Business Park Kebon Jeruk Ruko AB-6 Jakarta 11620

Jendela360
Rp. 0 - Rp. 0 / Bulan
Lowongan berakhir pada :

Deskripsi pekerjaan :

  • Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.

  • Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.

  • Resolve tenant issues with empathy and effective problem-solving skills.

  • Coordinate with internal teams to address maintenance, billing, or service-related concerns.

  • Facilitate smooth communication between tenants and the property management team.

  • Provide detailed explanations of property policies, procedures, and updates.

  • Handle complaints or disputes with a persuasive and solution-oriented approach.

  • Contribute to customer retention strategies by delivering excellent service.

 

Minimum Qualifications

  • Minimum 1 year of tenant relations, customer care, or relevant work experience (fresh graduates may still be considered).

  • Experienced in the property industry is a plus!

  • Willing to work on a shifting schedule, including night shifts.

  • Strong communication and interpersonal skills.

  • Empathetic and people-oriented.

  • Able to respond and resolve issues quickly.

  • Excellent problem-solving skills and attention to detail.

  • Willing to work on-site in Kebon Jeruk, Jakarta Barat.

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