New
Tenant Relation
2 jam yang lalu
Jl. Mangga Dua Raya Blok D, RT.11/RW.5, Ancol, Kec. Pademangan, Jkt Utara, Daerah Khusus Ibukota Jakarta 14430
Lowongan berakhir pada :
Deskripsi pekerjaan :
Job Description Summary :
- Assisting the Facility Team Lead in organizing and supervising every task or new project assigned by the company, in accordance with applicable standard procedures.
- Conducting regular and detailed data collection of tenants occupying the 98 units owned by the company.
- Maintaining clear and effective communication with the Building Management, colleagues, and tenants of the company. units during operational hours, as well as ensuring 24-hour communication readiness as part of the shared commitment to guest and work-related matters.
- Building good relationships with customers, vendors, and tenants.
Job Description :
Operational & Administration
- Recording every incoming reservation, analyzing unit availability, and preparing units to be ready and inspected.
- Collaborating with the Housekeeping Coordinator to monitor all housekeeping work on units (Room Inspection).
- Responding to, analyzing, negotiating, and following up on complaints and requests from both Service Apartment units and Expat & Executive units.
- Following up with relevant departments and Building Management to ensure tenant complaints are fully resolved.
- Preparing monthly data reports including: In-House Guest, Room Map, Complaints, and Guest Satisfaction — ensuring data is valid and accurate.
- Reviewing database records and documents related to the tenants of the company’s units.
- Maintaining and caring for company assets.
Handling In-Room Check-In Process
- Welcoming guests at the lobby and greeting them.
- Escorting guests to their unit for the In-Room Check-In process.
- Requesting a copy of the guest’s ID or passport for documentation purposes
- Providing a detailed explanation of the Inventory List and all equipment available in the unit.
Handling Check-Out Process
- General Room Check: includes recording any damages or missing room facilities and ensuring whether any guest belongings are left behind, to be documented in the Lost & Found Form and immediately reported to the Housekeeping Coordinator or Tenant Relations.Requesting the guest’s signature on the Room Inventory List during the check-out process and ensuring all inventory items are complete and match the original setup.
Other Collaboration
- Collaborating with GA and B&F CBS.
- Coordinating with other relevant divisions or designated PICs (Persons in Charge).
Job Requirement :
- Candidate must possess at least a Diploma's or Bachelor's Degree in any major
- Having work experience in Customer Service/ Tenant Relation/ Hotel/ Communication or any related field
- Fluent in English (Writing and Speaking)
- Willing to be located in Jakarta
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"
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Location
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PerusahaanSmart Agribusiness and Food
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Kontak
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Emailrecruitment@sinarmas-agri.com
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Website
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AlamatGedung ITC lantai 9, Jl. Mangga Dua Raya Blok D, RT.11/RW.5, Ancol, Kec. Pademangan, Jkt Utara, Daerah Khusus Ibukota Jakarta 14430