Tenant Relation
Smart Agribusiness and Food
- Full Time
- Kota Adm. Jakarta Utara
- Rp 3.000.000 – 5.000.000
- Diposting 1 tahun yang lalu
Deskripsi pekerjaan
Job Description Summary :
Assisting the Facility Team Lead in organizing and supervising every task or new project assigned by the company, in accordance with applicable standard procedures.
Conducting regular and detailed data collection of tenants occupying the 98 units owned by the company.
Maintaining clear and effective communication with the Building Management, colleagues, and tenants of the company. units during operational hours, as well as ensuring 24-hour communication readiness as part of the shared commitment to guest and work-related matters.
Building good relationships with customers, vendors, and tenants.
Job Description :
Operational & Administration
Recording every incoming reservation, analyzing unit availability, and preparing units to be ready and inspected.
Collaborating with the Housekeeping Coordinator to monitor all housekeeping work on units (Room Inspection).
Responding to, analyzing, negotiating, and following up on complaints and requests from both Service Apartment units and Expat & Executive units.
Following up with relevant departments and Building Management to ensure tenant complaints are fully resolved.
Preparing monthly data reports including: In-House Guest, Room Map, Complaints, and Guest Satisfaction — ensuring data is valid and accurate.
Reviewing database records and documents related to the tenants of the company’s units.
Maintaining and caring for company assets.
Handling In-Room Check-In Process
Welcoming guests at the lobby and greeting them.
Escorting guests to their unit for the In-Room Check-In process.
Requesting a copy of the guest’s ID or passport for documentation purposes
Providing a detailed explanation of the Inventory List and all equipment available in the unit.
Handling Check-Out Process
General Room Check: includes recording any damages or missing room facilities and ensuring whether any guest belongings are left behind, to be documented in the Lost & Found Form and immediately reported to the Housekeeping Coordinator or Tenant Relations.Requesting the guest’s signature on the Room Inventory List during the check-out process and ensuring all inventory items are complete and match the original setup.
Other Collaboration
Job Requirement :
Candidate must possess at least a Diploma's or Bachelor's Degree in any major
Having work experience in Customer Service/ Tenant Relation/ Hotel/ Communication or any related field
Fluent in English (Writing and Speaking)
Willing to be located in Jakarta
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"
Lokasi kerja
Jl. Mangga Dua Raya Blok D, Rt.11/Rw.5, Ancol, Kec. Pademangan, Jkt Utara, Daerah Khusus Ibukota Jakarta 14430
Mantra.
