Customer Service Support ( Cs...
3 minggu yang lalu
Jl. KH Abdullah Syafei No.27, RW.1, Tebet Bar., Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12810
Deskripsi pekerjaan :
About the Assignment:
- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
The Core Objectives:
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Essential Experience / Criteria (Mandatory):
-Min D3 any major With GPA 2,75
-Min Fresh graduate and max 2 years in the same position (entry level)
-Willing to work in the shifting schedule
-Experience in customer service area
-Clear Articulation and good communication in Bahasa
-Sense Of Empathy -Able to set the friendly tone (Smiling Voice)
-Good analytical skill
-Typing skill with WPM 50 & Accuracy 90%
-Fast response, effective and efficient in working
-Able to work within dynamic environment
-Vaccinated min 2 Doses
-Actively speaking in english
Desirable Experience / Criteria (Preferred):
-Experience in sales area
-Familiar to operate and answer message on Messenger
Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan
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Location
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PerusahaanPT. Sinergi Performa Cipta
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Kontak
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Emailinfo@spcgroup.co.id
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Websitehttps://spcgroup.co.id/
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AlamatJl. KH Abdullah Syafe'i Blok A No.27C, Gudang Peluru, Jakarta Selatan 12870