Customer Support - Customer Se...
4 hari yang lalu
Dki jakarta
Deskripsi pekerjaan :
About the team:
support team drives one of our core values ‘Outserve Our Customers’ and provides support to in-country business
units and a wide range of verticals
About the Assignment:
- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community-building efforts with our consumers and partners
- Support projects from all verticals including registration, acquisition, and sales transaction.
The Core Objectives:
- Educate consumers and partners on our products, and promotional campaigns, as well as troubleshoot when they
have difficulties.
- To resolve consumers' and partners' problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)
Essential Experience / Criteria (Mandatory):
- Min D3/S1 any major With a GPA of 2,75
- Clear Articulation and good communication in Bahasa
- Have experience in the customer service area
- Have experience in the sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Has vaccinated 3 dose
-Energetic and agile
-Min. Fresh graduate and max 2 years in the same position (entry-level)
-Attention to detail
-Adaptive to dynamic changes
Desirable Experience / Criteria (Preferred):
Able to speak English with minimum passive communication
Location & Duration of the Assignment (in Weeks or Months): Cakung -- Duration: 6 months
Compensation, Benefit & Facilities:
Gross Basic Salary : 5.396.761
Meals Allowance (If Any) : 330.000 (base on attendance & Approval AM by KPI)
Transport Allowance (If Any) : 520.000 (base on attendance & Approval AM by KPI)
Attendance Allowance (If Full) : 250.000 (base on attendance & Approval AM by KPI)
Health Insurance : Card with premi 150.000
Bpjs Kesehatan & Bpjs Ketenagakerjaan
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Location
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PerusahaanPT. Sinergi Performa Cipta
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Kontak
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Emailinfo@spcgroup.co.id
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Websitehttps://spcgroup.co.id/
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AlamatJl. KH Abdullah Syafe'i Blok A No.27C, Gudang Peluru, Jakarta Selatan 12870