About the team:

Support team drives one of our core values ‘Outserve Our Customers’ and provides support to in-country business

units and a wide range of verticals

About the Assignment:

- Guide our consumers and partners in using our products

- Manage service inquiries and disputes arising from our consumers and partners

- Provide excellent customer service to our consumer and partner base

The Core Objectives:

- Monitor various company communication channels including call center, social media, web inquiries, etc., and

respond appropriately promptly

- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons,

etc., and report promptly to the supervisor

- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality

- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria:

-Min D3 any major With GPA 2,75

-Min Fresh graduate and max 2 years in the same position (entry-level)

-Willing to work on the shifting schedule (24/7)

-Clear Articulation and good communication in Bahasa

-Sense Of Empathy

-Able to set a friendly tone (Smiling Voice)

-Good analytical skill

-Typing skill with WPM 50 & Accuracy 90%

-Fast response, effective and efficient in working

-Candidate familiar with operating and answering messages on Messenger

-Able to work within a dynamic environment

-Vaccinated min 2 Dose

-Willing to relocate if needed

-Able to understand and answer the question in English (Desirable Experience / Criteria)

Location & Duration of the Assignment (in Weeks or Months): Point Square Lebak Bulus -- 12 Months

KEY POINTS:

- Excel skill, advanced

- Excel test by vendor, result should be attached in the same profile (with excel format)

- Brief candidate: live test during interview (prepare laptop and excel)

- This role will focus more in document reporting, data processing; with basic skill in Customer Service

Test required:

- Typing Test

- Excel Test

1. Basic calculation

2. Quick calculation with Autosum

3. Simple data automation in cells

4. Format numbers

5. Create a table

6. Using manual function

7. Combine 2 columns or rows

8. Similiar with Google sheet" Mandatory

Candidate MUST confirm:

- Ready to follow shifting schedule: 4 AM to 1 PM everyday

- Only process candidates who can join immediately (no notice period will be allowed)

Compensation, Benefit & Facilities:

Gross Basic Salary : 5.396.761

Night Allowance (If Any) : 300.000 (base on assignment & Approval AM by KPI)

Attendance Allowance (If Full) : 300.000 (base on attendance & Approval AM by KPI)

Health Insurance : Card with premi 150.000