Product Operations B2C
1 minggu yang lalu
Plaza City View Lt 2, Jl. Kemang Timur No.1 14, RT.14/RW.8, Pejaten Bar., Ps. Minggu, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12510
Deskripsi pekerjaan :
Job Overview:
The Product Operations B2C is responsible for supporting the operational aspects of our b2c product, ensuring smooth execution, and enhancing the overall learning experience. This role involves coordinating with various teams, managing processes, and continuously improving the our products to meet market needs.
Job Description:
Oversee the day-to-day operations of our product, ensuring timely execution and high-quality delivery.
Collaborate with Learning Design, Talent Support, Marketing, and Tech teams to align bootcamp products with market needs and learner expectations.
Monitor and evaluate the performance of students, collecting feedback to identify areas for improvement.
Support the development of our new programs and the enhancement of existing ones by conducting market research and analyzing industry trends.
Assist in the creation of Product Requirement Documents (PRD), timelines, and budgeting for each bootcamp batch.
Maintain accurate and up-to-date documentation of student performance, attendance, and other key metrics.
Ensure that the customer experience for accessing e-learning is seamless and in line with the customer's goals
Qualifications:
Bachelor's degree in related field, preferrably from data or IT
Proven experience in product operations, program management, or similar roles, preferably in an educational or training environment.
Excellent listening, oral/written communication, critical thinking, and decision-making skills
Strong project management skills, with the ability to handle multiple tasks and meet deadlines.
Excellent communication and collaboration skills.
Familiarity with e-learning platforms and technologies.
Strong research skills to identify market needs and uncover product opportunities.
Analytical mindset with a focus on continuous improvement.
Fluent in English, both written and spoken is a plus point
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Location
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PerusahaanPT Digital Dibimbing Indonesia
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Kontak
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Emailtsaniakautsar@dibimbing.id
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Website
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AlamatPT. Dibimbing Digital Indonesia Plaza CityView Lantai 2 Jl. Kemang Timur No.1, RT.14/RW.8, Pejaten Bar., Ps. Minggu, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12510